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  • Why did I only receive part of my order?
    Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
  • Why do I have multiple tracking numbers?
    While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
  • Why is my shipment delayed?
    We appreciate your patience and apologize for any delay. While we are still fulfilling orders ontime, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via USPS and may be delayed. Keep an eye on your email for delivery updates.
  • Where is my order confirmation email?
    Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.
  • My discount code is not working, what do I do?"
    Please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
  • Where is Go Hard Or Stay The Same based?
    We operate out of Oxon Hill, Maryland. Just 3 miles from Washington, D.C.
  • Where are your products shipped from?
    We ship from numerous warehouses around he US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
  • How long will it take me to get my order?
    Please allow up to two weeks for delivery. Since our products are made to order, we perform quality checks with each product created. After the product is up to the standard, the product will be sent out.
  • It has been two weeks, where is my order?"
    We're sorry for the delay. If the product has not been delivered in two weeks of the order date, we will process a new order for you and also send you a free shirt as well.
  • Can I cancel or change my order?
    We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you don’t want us to process your data anymore, please contact us at customerservice@goingghosts.com.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at customerservice@goingghosts.com.

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